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Interested businesses can check out how to enable the feature on Facebook’s developer page. These updates may not sound like much, but they’ll likely be a big part in Facebook’s bid to appeal to more businesses, allowing them to introduce more social features without expecting everyone to visit their Facebook page. And the Plug-in is even smart enough to highlight events in your area. If I visit for information on a concert, I’ll be able to see which of my friends are going without having to check on Facebook. This also adds an additional social element to your website. That means that any modifications you make to an event on your Facebook Page will automatically be shown on your website, including allowing customers to subscribe to and be notified about any upcoming events. In a similar vein, Facebook is adding events integration to the Page Plugin. Likewise, they can probably just call or email too, but many people will prefer the immediacy and personal interaction offered with chat, all on a platform they’re familiar with using. Of course, they could already do that via a Facebook Page, but people googling a business are much more likely to turn to its main website than a Facebook page. Customers could directly ask questions about items for sale, send in a complaint or provide feedback.
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As a customer service channel, Facebook Messenger for business is a fantastic tool to stay on top of customer. People can send texts, multimedia, voice notes, and video chat in the app, connected to their Facebook profiles. This step is only required if you are using Facebook Messenger as one of your website chat options. Make sure that your website domain is white-listed inside MobileMonkey. The next step is to install the Facebook live chat code on your website. It’s not hard to see why this has several advantages over simply messaging someone on a Facebook Page, and it will likely have big implications for how people communicate with businesses – something Facebook’s been gunning at ever since it introduced Messenger Business.Ī customer could place a food order on your site, and then immediately make a correction via Messenger. Facebook Messenger is Facebook’s proprietary instant messaging service with billions of monthly active users worldwide. Step 9: Install the Facebook live chat plugin on your website.